As the saying goes, there is nothing new under the sun. Many of the technical solutions that the IT departments were forced to adopt weren't completely new, but the sudden and comprehensive culture shift impacted all of us and forced us to adapt.
We've lost control of home networks, exposed the learned helplessness of the end users within our organizations, and been forced to be responsible for a much wider array of variables.
It's forced us to communicate in new ways, adopt best practices for business continuity planning, business voice quality, and a whole new security protocol to keep up with our HR policy changes around working remotely.
There is a debt that we all must pay, from the C suite to IT leadership to the end user. In the wake of this challenge, there will be opportunity. HR will view a remote workforce as a realistic opportunity and will be more open to shifting their talent acquisition and retention policies. Supported by training policies and initiatives out of the IT group, end-users will adopt more skills to reduce the burden on help desk. Omni-channel communication tools and strategies will be rapidly developed. The structure of the IT department and the skill set of IT leadership will also shift - favoring those who have broad technical knowledge and can lead and manage well with soft-skills.
TTx is an information technology focused provider of best in class solutions and intentional customer-centric service - rooted in the belief that people matter, that credibility is vital, and that the future deserves great care in our present actions. TTx represents a suite of voice and data IT solutions that facilitate an enterprise reach while providing boutique levels of support.